About Us:
Futurex is a leader and innovator in the encryption market, delivering uncompromising enterprise-grade data security solutions. Over 15,000 organizations worldwide trust Futurex to provide groundbreaking hardware security modules, key management servers, and cloud HSM solutions to address mission-critical data encryption and key management needs. Our dynamic team thrives on creativity and collaboration, making us a powerhouse of ideas and solutions.
Job Description:
As the Social Media Manager, you will be at the forefront of shaping how Futurex engages with its audience, from organic social media channels to customer success initiatives. This role will focus on enhancing the customer experience across multiple touchpoints by listening to and engaging with our audience, managing customer reviews, and cultivating success stories and case studies. You will also engage with industry influencers and leaders to amplify Futurex’s presence in the market. Reporting to the VP of Global Marketing, this role is integral to creating a unified and impactful customer engagement strategy.
Key Responsibilities:
· Social Media Management
o Manage Futurex’s organic social media accounts, ensuring consistent, engaging, and on-brand messaging.
o Build and deliver engagement campaigns executed across various channels, including, but not limited to: LinkedIn, X, Facebook, Reddit, YouTube, podcasts.
o Monitor, listen, and respond to audience interactions, fostering community engagement and trust.
· Influencer and Industry Engagement
o Identify and engage with key industry influencers and thought leaders to expand Futurex’s reach and credibility.
o Collaborate with internal teams to amplify strategic partnerships and industry insights.
· Customer Success Story Development
o Work with the cross-functional team to collect, develop, and publish compelling case studies, testimonials, and success stories that showcase Futurex’s value.
· Customer Reviews Management
o Oversee the management of customer reviews across platforms such as Gartner Peer Insights, G2, and TrustRadius.
o Develop strategies to encourage customer participation in review programs, maintaining a strong online reputation.
· Cross-functional Collaboration
o Partner with Sales, Product Marketing, and Customer Success teams to align on customer engagement goals and messaging.
o Collaborate with Campaign and Product Marketing to integrate customer insights into demand generation and marketing strategies.
· Analytics and Reporting
o Track and analyze key performance metrics for social media engagement, customer sentiment, and review ratings.
o Provide actionable insights to improve Futurex’s customer engagement strategy.
Requirements
Qualifications:
· Bachelor's degree in marketing, communications, or a related field.
· 5-8 years of experience in social media management.
· Proven expertise in managing organic social media accounts for tech or cybersecurity companies.
· Strong storytelling abilities with experience creating case studies, testimonials, or success stories.
· Excellent interpersonal and communication skills, with a talent for building relationships with industry influencers and customers.
· Proficiency in social media management tools, analytics platforms, and review management tools.
· Detail-oriented and data-driven, with a focus on continuous improvement and innovation.
· Proficiency in marketing tools and platforms such as HubSpot, Google Analytics, social media management tools, and AI tools.
· Experience working in the tech industry is a plus.
· This role is based at our engineering headquarters outside of San Antonio, Texas.
Why Join Us:
· Be part of a dynamic team that values innovation and fosters creativity.
· Work on projects that contribute to shaping the future of the encryption market.
· Opportunity for growth and skill development within a forward-thinking company.
· Competitive salary and benefits package.
If you love technology, social media, and customer engagement, we invite you to join us on our journey.
Application Process:
To apply, please submit your resume and a cover letter detailing your relevant experience and qualifications for this position and why you're excited about the opportunity.
Futurex is an equal opportunity employer.
Benefits
...collaborative atmosphere for our team members, promoting personal growth and professional development. Position Summary: The Admin Health Coach supports family caregivers and their care recipients through a combination of empathy, technology, and proven methods of care....
...Automotive is always looking for a qualified individuals to join our sales and service teams to help handle the overflow of work we are... ...house and outside sources efficiently for wholesale, retail and online customers.* Locate, order and sell parts for Technicians in...
...openings from employers you can trust. Job Summary: Foot Locker, Inc. is searching for a Digital Insights Analyst to join their eCommerce Organization. This data-driven individual will analyze global digital performance and provide actionable insights to improve...
...Orange, NJ. We are looking for a reliable and hard-working Warehouse Driver to join our growing team! This role will be packing... ..., unload, and deliver goods between warehouse locations, distribution centers, and customer sites, ensuring timely and accurate deliveries...
...is looking for 4 baristas to join our team. Our ideal candidate is a self-starter, motivated, and engaged. Local college student or rising high school seniors tend to be ideal candidates. High school students should be available 2:30 pm to 6pm weekdays during the fall....